Hospital Policies

APPOINTMENT POLICY
No appointments are necessary because we are an emergency facility. We see patients on a first come, first serve basis . Patients are prioritized based on stability and urgency of their condition. Although calling is not necessary before you get here, it will make your visit more efficient and will alert us if there is a serious medical condition that requires STAT attention.

PATIENT ARRIVAL POLICY

For the safety of all animals in our care, we request that you have your pet properly restrained either on a leash or in a carrier. If your pet is unable to walk or you need extra help getting into the hospital, please call ahead or leave you pet in your car while you obtain help. We have stretchers and gurneys to transport serious cases from cars to the hospital. Waiting times may vary depending on caseload. We ask for your understanding. Our staff is very efficient and thorough. Your pet will get the focused attention that is needed for a diagnosis and treatment plan.

PAYMENT POLICY

We require full payment at the time services are rendered. We do not provide financing or payment options. For your convenience, we accept VISA, Mastercard, Discover, American Express, CareCredit, cash and personal checks. We provide you with a detailed estimate of services recommended after our veterinarian examines your pet. If your pet is hospitalized, we require a deposit before starting treatment.

SAFETY POLICY
The safety of our staff is paramount. We understand that bringing your pet to an emergency hospital can be a frightening and stressful experience. We do our best to make this difficult time comfortable for you and your pet. Occasionally, a patient will be difficult to handle due to pain or fear. We reserve the right to decline treatment if a patient is difficult to the point of being dangerous or if an owner refuses to allow our staff to restrain their pet properly. We treat all of our clients with respect and empathy.